Last Updated: 31st August 2026
At Bombay Cab, we understand that plans can change. This policy explains cancellation charges, the refund process, and reschedule rules for all cab bookings made via website, WhatsApp, or phone.
1. How to Cancel Your Booking
2. Cancellation Charges
- More than 48 hours before pickup: 100% refund of the advance, after deducting a 10% gateway/service charge.
- 24 to 48 hours before pickup: 50% of the advance amount will be deducted as a cancellation fee; the remaining 50% will be refunded.
- 12 to 24 hours before pickup: 75% of the advance amount will be deducted; the remaining 25% will be refunded.
- Less than 12 hours before pickup: No refund. The full advance is forfeited.
3. Refund Process
- Refunds are processed within 5–7 working days to the original payment method used for booking.
- For UPI/bank transfer payments, refunds are processed within 24 hours.
- For PayPal or international card payments, cash refunds are not available.
- Only free rescheduling is offered, within 30 days of the original booking. Payment gateway charges, PayPal fees (7%), and other transaction charges are non-refundable.
4. Reschedule Policy
- One free reschedule is allowed if requested at least 24 hours before the scheduled pickup time.
- Rescheduling requests made within 24 hours of pickup will incur a ₹500 rescheduling fee.
- All rescheduling requests are subject to vehicle availability.
- A booking can be rescheduled only once. Any further changes may be treated as a new booking or may be subject to additional charges.
- Once a booking has been rescheduled, it is not eligible for a cancellation refund.
5. No-Show & Driver Waiting Policy
- If the customer does not show up, or their mobile number is switched off or unreachable at pickup time, the booking will be treated as a No-Show and no refund will be given.
- Drivers provide 45 minutes of free waiting time; waiting charges apply beyond that.
6. Cancellation by Bombay Cab
In the event of a vehicle breakdown, accident, natural calamity, or other unavoidable emergency, we will provide an alternative vehicle of the same or a higher category. If we are unable to provide an alternative, a 100% refund of the advance will be issued. No additional compensation will be provided.
7. Shortened Trips
8. Contact Us
For any questions regarding cancellations, please contact:
Bombay Cab: Salasar Bluebell, Mira Road East, Mumbai, Mira Bhayandar, Maharashtra 401107
Phone: +91-7506655935 / +91-9930656166 Email: bombaycab.in@gmail.com
By booking with Bombay Cab, you agree to this Cancellation and Refund Policy.
