Privacy Policy – Bombay Cab
Last Updated: 31st August 2026
Bombay Cab (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit bombaycab.in, book a cab via WhatsApp or phone, or otherwise use our services (collectively, the “Services”).
By using our website or availing our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1. Information you provide directly:
- Name, phone number, and email address
- Pickup and drop addresses
- Date and time of travel
- Payment details (processed via third-party payment gateways; we do not store full card numbers)
- ID proof shared for international payment verification or driver-related requirements
- Messages, quotations, and chats exchanged with us via WhatsApp, email, or phone
1.2. Information collected automatically:
- IP address, browser type, and device information when you visit our website
- Pages visited, time spent, and referring website (via cookies or similar tracking technologies)
1.3. Information from third parties:
2. How We Use Your Information
We use your information to:
- Confirm and manage your booking
- Communicate booking details, confirmations, and updates via call, SMS, WhatsApp, or email
- Process payments and issue refunds as per our Cancellation & Refund Policy
- Assign drivers and vehicles for your trip
- Respond to queries, complaints, or support requests
- Improve our website, services, and customer experience
- Comply with legal, tax, and regulatory requirements (e.g., GST invoicing)
- Send offers or promotional updates, where you have not opted out
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Drivers assigned to your trip — name, phone number, and pickup/drop location, so they can complete the journey
- Payment gateway providers — to process payments securely
- Government or regulatory authorities — where required by law, court order, or for fraud prevention
- Service providers — such as SMS/WhatsApp messaging platforms used to send booking confirmations
We do not share your information with third parties for their independent marketing purposes without your consent.
4. Cookies
5. Data Storage & Security
- We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
- Payment information is processed through secure, PCI-compliant third-party payment gateways; we do not store complete card details on our servers.
- Despite our efforts, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
Subject to applicable law, you may:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, where legally permissible
- Opt out of promotional communications by replying “STOP” to messages or informing us via email
To exercise any of these rights, contact us using the details in Section 11.
8. Third-Party Links
9. Children's Privacy
10. Changes to This Policy
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Bombay Cab: Salasar Bluebell, Mira Road East, Mumbai, Mira Bhayandar, Maharashtra 401107
Phone: +91-7506655935 / +91-9930656166 Email: bombaycab.in@gmail.com
By using our website and services, you agree to this Privacy Policy.
